360 Degree
Feedback /
Multi-Rater
Feedback

Multi-Rater or 360 Degree Feedback is an extremely powerful tool that is used by progressive organizations to support individual growth and development in job performance.

The process involves soliciting and compiling anonymous feedback from various sources including a person’s manager, colleagues, peers, direct reports, and customers. The end result is a structured report that provides candid feedback identifying the individual’s strengths and opportunities, as seen by the people who work most closely with him or her.

The Ellis Locke & Associates coach works with the feedback recipient to help the individual to understand the feedback and create a meaningful development plan that leverages strengths, addresses opportunities and optimizes performance. This approach maximizes pay-off in terms of real growth and behaviour change.

Ellis Locke & Associates utilizes the 20/20 Insight software platform to design and deliver customized, web-enabled 360 degree feedback programs.

Key Features

• Customizability of all facets – survey content, rating scales, participant instructions, rater group identification, report format, and others
• Ability to accommodate any size group of feedback recipients –from a single program participant up to several thousand
• No limit on the number or type of rater sub-groups, or on the number of raters that can be asked to provide feedback
• A completely web-enabled data collection process
• Rater access to 1-800 telephone hotline support
• All program materials and services available in both of Canada’s official languages
• On-line video multi-media training for raters on how to provide effective feedback
• A team of expert coaches to assist participants in understanding their feedback and in creating meaningful, actionable personal development plans
• Administrator-driven follow-up procedures; our staff deals with tardy raters, resulting in an average response rate of 94 percent
• Optimal balance of quantitative (numerical ratings) and qualitative (suggestions and comments) feedback formats
• Participant access to a broad array of developmental resources and references to help them build meaningful development plans